Refund policy

60-day shower-head guarantee

Our 60-day money-back guarantee applies to WellRinse shower heads purchased directly from WellRinse, including shower heads that have been used or installed. You have 60 days after receiving your shower head to request a return. Please provide your order number or proof of purchase.

How to request a return

Email contact@wellrinse.com before sending an item back. We will provide the return address and instructions. Please do not send a return without contacting us first.

Return shipping costs

Customers are responsible for applicable return shipping costs, except when an item is damaged or destroyed on delivery, or where applicable consumer law requires otherwise. WellRinse will cover applicable return shipping costs for items damaged or destroyed on delivery. Contact us before arranging return shipping so we can help.

Replacement filters

Replacement filters are not covered by the 60-day shower-head guarantee and are not eligible for change-of-mind returns, refunds or exchanges, including filters purchased through a subscription. This does not limit your rights if a filter is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. Include your order number and a description of the issue; photos can help us assess it. We will help arrange the appropriate remedy. Your statutory rights are not limited to our 60-day guarantee period.

Subscriptions

You may pause, skip or cancel future subscription orders before the next payment is processed through your subscription portal. Processed replacement-filter orders are not eligible for change-of-mind refunds. This does not affect any remedy required by law or the 60-day guarantee on an eligible shower head.

Exchanges

For an eligible shower-head return, contact us first. Once the return is accepted, you can make a separate purchase for another item. Replacement filters are not eligible for change-of-mind exchanges.

Refunds

We will notify you once we have received and inspected your return and confirm the refund outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact contact@wellrinse.com.

Your consumer rights

This policy is in addition to, and does not exclude or restrict, your rights under the Australian Consumer Law or other applicable consumer laws. Where applicable, European Union customers retain their statutory 14-day cancellation rights. Mandatory consumer rights take precedence over any exclusion in this policy.